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Every call answered. Only the calls that Need You Reach You.
AI VOICE CONCIERGE
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An AI voice agent and a trained human concierge team work as one extension of your staff handling inbound and outbound calls, scheduling, rescheduling, and updates before anything lands on your team's desk.
Not a call center. Not just a phone bot. A filter that sits between your customers and your coordinators.
Every call gets answered.
Only true escalations reach your team.
Every customer gets supported.
Every call gets answered.
Only true escalations reach your team.
Every customer gets supported.
THE PROBLEM
As your business grows, the phone grows with it.
Most service businesses meet rising call volume by hiring more office staff. The cost goes up. The interruptions stay. We think there's a better way.
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Too many inbound calls pulling coordinators off project work
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Scheduling and rescheduling requests eating the day in pieces
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Admin staff that's hard to hire, train, and keep
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Customers on hold, or in the voicemail black hole
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Routine issues escalating to management that never needed it
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Calls missed entirely after hours
HOW IT WORKS
Three layers between the phone and your staff.
Each layer absorbs what it can and passes only what it should. By the time anything reaches your team, it's already been triaged, documented, and prepared.
Layer 01 · AI
AI answers every call
The ProjectsForce 360° AI Voice Agent picks up inbound, places outbound, and runs the routine work end to end.
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THE BUSINESS IMPACT
You're buying outcomes,
not minutes.
The point isn't the technology. It's a quieter office, served customers, and an operation that scales without a hiring spree.
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Reduced inbound call volume
AI handles routine requests and Concierge handles the transfers. Only true escalations land on internal staff.
WHAT CHANGES
The phone stops setting your team's agenda.
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Improved customer service
Every call answered. Every request followed up. No voicemail black holes, no callbacks that never come.
WHAT CHANGES
Customers stop waiting on your busiest people.
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Scale without headcount
Take on more volume without proportionally more office staff. The filter scales with you.
WHAT CHANGES
More customers, same calm operation.
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Less hiring pressure
Immediate operational support without recruiting, training, managing, and replacing administrative staff
WHAT CHANGES
Growth no longer means another desk.
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Extended coverage
When your office is closed, calls are still answered, requests documented, follow-ups captured, escalations prepared.
WHAT CHANGES
After-hours stops meaning missed.
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Higher staff productivity
Coordinators get back to managing projects, supporting installers, and revenue work instead of repetitive calls.
WHAT CHANGES
Skilled people do skilled work again.
WHY PROJECTSFORCE 360° IS DIFFERENT
Most vendors give you AI or people.
We give you both on one platform.
AI-first automation with human concierge support, fluent in retail installation and service operations a customer experience that's hard to match.
Typical answering service or call center
ProjectsForce 360° AI Voice + Concierge
Reads from a script with no platform knowledge
AI bot or humans rarely both, never integrated
Every nuance becomes an escalation to your staff
Takes a message, then hands the work back to you
Doesn't understand scheduling or project workflows
AI Voice Agent for automation at scale
Trained humans who know ProjectsForce 360°
Resolves requests instead of relaying them
Escalation rules and full 360 integration built in
Fluent in scheduling, rescheduling & project lifecycle
INITIAL PRICING
One plan. No long holds, no
staffing overhead.
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IMAGINE A TYPICAL MONTH
1,000 calls in.
A handful reach
your desk.
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AI handles roughly 60–80% automatically
Concierge resolves most of what's left
Only true escalations reach your staff
Better service, fewer interruptions, a business that's easier to scale
Customer calls received
1,000
Handled by AI Voice Agent
~700
Resolved by Concierge
~270
Reaching your team
~30
