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SCOPE AND BACKGROUND

 

ProjectsForce Inc. (“ProjectsForce”/”we”/”us”/”our”) is committed to your privacy and protection of personal information that we collect, use, and disclose in the course of providing you with our Service. This Privacy Policy describes how we collect, store, use and distribute information about identifiable individuals (“Personal Information”) through the Website, App and Service. Our Service is provided to business customers who have registered for an account with us (“Account Owners”) and any information collected via the Website, App, and Service from or about Account Owners’ employees, their own customers (“End Users”), and contractors will be made available to the applicable Account Owner and their authorized Employee Users and will be used by such Account Owner according to their own privacy policy(ies).

Scope. This Privacy Policy covers the activities of ProjectsForce in the course of providing the Service and operating the Website and App. It does not apply to the privacy practices of third-parties that we do not own or control, including Account Owners and third-parties that offer products or services to Account Owners linked or made available through our Service. Account Owners are responsible for ensuring that they have obtained the necessary authorizations and consents for any Personal Information they make available to ProjectsForce for use in accordance with this Privacy Policy. In particular, Account Owners represent and warrant to ProjectsForce that they have the necessary rights under applicable law or have obtained the necessary consents from each End User whose Personal Information is provided by that Account Owner to ProjectsForce in order to allow ProjectsForce to use, disclose, and otherwise process such Personal Information as described in this Privacy Policy.

A Note to Users Outside of the United States and Canada.If you are a non-U.S. or non-Canadian user of the Website, App, and/or Service, by visiting or using the Website, App, and/or Service and providing us with data, you acknowledge and agree that your Personal Information may be processed for the purposes identified in this Privacy Policy. In addition, your Personal Information may be processed in the country in which it was collected and in other countries, including the United States and Canada, where laws regarding the processing of Personal Information may be less stringent than the laws in your country. By providing your data, you consent to such transfer.

PERSONAL INFORMATION COLLECTION AND PROCESSING

 

Lawful Processing: We process your Personal Information as set out in this Privacy Policy and to the extent necessary for the performance of our obligations to you, which may include providing the Service to you under our Terms of Service. We set out below the type of Personal Information that we collect and how we use it. Except as set forth in this Privacy Policy, your Personal Information will not be used for any other purpose without your consent. We will not actively collect Personal Information for the purpose of sale or third-party marketing in a way that specifically identifies the individual; we do not sell customer lists. You may withdraw your consent to our processing of your Personal Information at any time. However, withdrawing consent may result in your inability to continue using the Website, the App, and/or the Service. Certain information may be exempt from such a request, such as information we require for compliance with a legal or regulatory requirement or other business purpose.

At ProjectsForce Inc., we recognize the importance of consent as a legal basis for processing personal data under the privacy policy. We are committed to ensuring that consent is:

  • Freely Given: We ensure that your consent is given freely without any undue pressure or influence. Providing consent is completely voluntary, and you have the right to refuse to consent without any detriment.

  • Specific: We request consent for specific processing activities. Each purpose for data processing is clearly outlined, ensuring you are fully informed about how your data will be used.

  • Informed: Before you give your consent, we provide you with clear and comprehensive information regarding the data processing activities your consent is being sought for, including the nature of the data being processed, the purposes of the processing, and your rights related to the withdrawal of consent.

  • Unambiguous: We obtain your consent through a clear affirmative action that indicates your agreement to the processing of personal data. This could be through ticking a box on our website, choosing technical settings for information society services, or another statement or conduct which clearly indicates in this context your acceptance of the proposed processing of your personal data

 

Data Minimization –ProjectsForce Inc. adheres to the principles of data minimization. We are committed to ensuring that the collection of personal data is limited to what is directly relevant and necessary to accomplish the specified purposes for which the data is processed. Here’s how we apply data minimization in our operations:

  • Need-Based Collection: Before collecting personal data, we evaluate the necessity of each piece of information in relation to the services we provide. We only collect data that is essential to deliver our services effectively, manage our business operations, comply with legal obligations, or fulfill our contractual duties.

  • Review and Update: We regularly review our data collection practices ensuring ongoing compliance with the principle of data minimization. This includes evaluating our forms, applications, and systems to remove or modify any fields or data collection processes that collect unnecessary personal information.

  • Limiting Use and Access: Access to personal data within our organization is restricted to individuals who need the information to perform their job functions. We also limit the use of collected data to the purposes explicitly stated in this Privacy Policy, ensuring that personal information is not repurposed without a valid, lawful basis.

USE OF PERSONAL INFORMATION

 

Personal Information about End Users.We may process Personal Information about End Users, such as their name, phone number, address, and payment information in connection with transactions processed or data stored by Account Owners through our Service. We process this information in accordance with our agreements with the Account Owners as a service provider, or data processor, on the Account Owners’ behalf. Should an End User have any questions or requests to exercise privacy rights, said End User should contact the Account Owner with whom the End User was dealing. For clarity, the term End User, refers to a customer of an Account Owner. For example, if an individual hired a service professional who uses ProjectsForce’ s Service (i.e., an Account Owner), then that individual would be an End User.

 

What We Collect.Set out below are the ways in which we may collect, use, and disclose Personal Information:

  • Personal Information We Collect from Account Owners. We may collect registration data such as your full name and email address as well as business contact information of individuals who work for Account Owners (i.e., field service companies that use the Service to manage aspects of their business and transactions) in order to communicate with those Account Owners about their business relationship with ProjectsForce. We may also collect payment credentials or related information from Account Owners in order to allow those Account Owners to pay ProjectsForce for services procured by such Account Owners or in order to remit to such Account Owners their share of transaction fees collected from End Users. You have the ability to take and upload photos, notes and other content to the Website, App, and/or Service such as a photo and description of a job that you have completed. The content that you make available will be accessible to the Account Owner and their authorized Employee Users.

  • E-commerce Transactions. If you make a payment through your ProjectsForce account, ProjectsForce will collect your name, credit card billing information and shipping information. This information is used to process your transaction and is processed through a payment processor. ProjectsForce does not store any credit card-related information.

  • Logs: Our servers automatically record information created by your use of our Service to help us diagnose and fix technical issues, and to improve the overall quality and user experience of our Service. Logs may include information such as your IP address, browser type, operating system, details of how you used our Service (such as the functions you asked our Service to perform), diagnostic information related to the Service (such as crash or activity reports), the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. Please see below for more information on how we use cookies and other tracking technologies.

  • Cookies and Similar Tracking Technologies. We use cookies, tracking pixels, and similar tracking technologies to gather information about how you are interacting with the Service, which may include identifying your IP address, browser type, and referring page. Please see the section titled “Cookies & Other Automatic Data Collection and Tracking Methods” below for more information.

  • Employee and Job Applicant Information. When we seek candidates for potential jobs or contracting engagements with ProjectsForce, or if you apply for a job with us, we collect Personal Information to process and respond to that application or inquiry, which may include information contained in a resume, cover letter, or other related materials. With your consent, we may also obtain Personal Information from third-party job references or former employers or conduct background checks. For people who become our employees or contractors, we will typically retain the information provided by those candidates in the application process along with additional information to manage their employment or contractor relationship with us, including, without limitation, information related to income tax reporting and withholding, and enrollment in ProjectsForce benefit plans (in each case, to the extent applicable for the relevant relationship).

  • Marketing Information. From time to time, we may conduct surveys or hold contests or other events and in connection with such surveys, contests, or events, we may use your connected ProjectsForce account information to identify you and we may collect information you elect to provide about yourself, such as your name, email address, telephone number, organization name and address, and general information about the company for whom you work. In addition, we may use third-party service providers to collect business-related information about your employer such as its name, size, and revenue in connection with potentially offering the Service to your employer or for analytics purposes, which may include evaluating current or future service offerings.

  • ProjectsForce Suppliers and Partners. ProjectsForce collects business contact information of individuals who work for our suppliers and other partners to communicate with those suppliers and partners about their business relationship with ProjectsForce.

 

Use of Personal Information. ProjectsForce uses the Personal Information described above to:

  • provide, operate, maintain, and improve the Website, App, and Service;

  • facilitate account administration, billing, verification, and authentication and to contact you in relation to the same;

  • send technical notices, updates, security alerts, and support and administrative messages;

  • facilitate transactions and send related information to the relevant transaction participants, including confirmations and invoices;

  • respond to comments, questions, and requests, and provide customer service and support;

  • communicate with you and provide news or information about us;

  • investigate, identify, mitigate, and prevent potential or actual fraud, unauthorized access to the Website, App, and/or Service, and other illegal activities;

  • monitor and analyze trends, usage, and activities in connection with the Website, App, and/or Service, including generating aggregated and anonymized statistics and disclosing industry trends to third-parties which are derived from use of the Service but do not include any Personal Information;

  • conduct business and contractual relationships that we have with various persons and companies (such as customers, suppliers, partners, and employees);

  • where we have your consent or there is an existing relationship between you and a third-party, we may recommend features, products, and services that might be of interest to you, and share your information to allow our third-party service providers to make recommendations on products as well;

  • facilitate the use of AI Tools and for analysis, improvement, and security purposes related to the same and, to the extent that ProjectsForce engages third-party service providers in connection with the AI Tools, you acknowledge, authorize, and agree, as applicable, that said third-parties may access, use, and store any information in connection with the AI Tools in accordance with their applicable terms and policies; and

  • fulfill other purposes which we will notify you about and for which we shall seek your consent.

 

Accuracy of data that we collect:

ProjectsForce Inc. recognizes the importance of maintaining the accuracy of the personal data we process. In compliance with our privacy policy, we take every reasonable step to ensure that:

  • Personal data collected is accurate and, where necessary, kept up to date.

  • Any personal data that is inaccurate, considering the purposes for which it is processed, is erased, or rectified without delay.

DISCLOSURES OF PERSONAL INFORMATION

 

Disclosure of information to third parties.

Sub-Processors. We work with third-party sub-processors for cloud hosting, data storage, customer relationship tools, data analysis, payment processing, and fraud or risk prevention, among other things, to provide you with the Service.

Business Transfers. If our business (or substantially all of our assets) are acquired by a third-party, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be made available or otherwise transferred to the new controlling entity, where permitted under applicable law. Your Personal Information may also be transferred in connection with due diligence for any such transactions. In all cases, if any such transactions occur, your Personal Information will remain subject to the restrictions and protections set forth in this Privacy Policy.

SNSs. Our Website, App, and/or Service may enable you to post content to SNSs or other Third-Party Accounts. If you choose to do this, we will provide information to such SNSs or Third-Party Accounts in accordance with your elections. You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review the terms of use and privacy policy of the third-party provider of such SNSs or Third-Party Accounts. We will not be responsible or liable for: (i) the availability or accuracy of such SNSs or Third-Party Accounts; (ii) the content, products, or services on or availability of such SNSs; or (iii) your use of any such SNSs or Third-Party Accounts.

App Providers. By accessing Third-Party Apps or ProjectsForce-Built Apps, certain Personal Information may be shared by us with App Providers in the case of Third-Party Apps, or applicable third-party software providers in the case of ProjectsForce-Built Apps.

Payment Processors. When you provide credit card or other payment information to pay for ProjectsForce subscriptions, your credit card and financial information is processed by a third-party subscription management provider. ProjectsForce does not store and does not have access to detailed credit card information. If you use ProjectsForce Payments, End User’s payment information and payments will be processed by Stripe and such information and processing will be subject to Stripe’s own legal agreements which you should read carefully.

As Required by Law. We may disclose your Personal Information to third-parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. Further, we may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to:

  • satisfy any applicable law, regulation, legal process, or governmental request (including in pursuant to subpoenas, civil investigative demands, or similar processes);

  • enforce our contracts or user agreements, including investigation of potential violations hereof; and

  • detect, prevent, or otherwise address fraud, security, or technical issues.

 

The above may include exchanging information with other companies and organizations for fraud protection, spam/malware prevention, and know-your-customer purposes. Notwithstanding the general terms of this policy, the collection, use, and disclosure of Personal Information may be made outside of the terms of this Privacy Policy to the extent provided for in any applicable privacy or other legislation in effect from time to time, or pursuant to court orders (including in respect to depositions, interrogatories, subpoenas, civil investigative demands, and other court or regulatory-mandated discovery processes).

AGGREGATE AND DEIDENTIFIED DATA

 

ProjectsForce may use Personal Information to create and collect non-personal information (information that is not about an identifiable individual), including Personal Information that has been aggregated or otherwise depersonalized so that the information no longer relates to an identifiable individual. ProjectsForce may use, disclose, transfer and retain non-personal information for any purpose and in any manner whatsoever. If non-personal information is combined with Personal Information, then ProjectsForce will treat the combined non-personal information as Personal Information for the purposes of this Policy for as long as the non-personal information is combined with Personal Information.

COOKIES AND OTHER AUTOMATIC DATA COLLECTION AND TRACKING METHODS

 

  • Location Data Generally. If you download the App, the App will request access to your device location. If you grant the App access to your device location, we will be able to track the physical location of your device using GPS and Wi-Fi signals. We use this information to provide the Service. You can remove the App’s access to your device location at any time by changing your privacy settings on your device. Not enabling access to your device location may limit the features and functionality of the Service that you can use. Location data will be available to the Account Owner, account administrators, and to ProjectsForce.

  • Location Data: Security Tracking. Location data is automatically tracked for fraud prevention purposes (e.g., to potentially identify unauthorized access to your account) and unusual patterns or location data that is flagged by the Security Services (defined in Third-Party Services below) may be notified to the Account Owner/applicable administrators. In the event of high-risk activity flagged by the Security Services, your account may be temporarily disabled to protect against fraudulent activity through your account. We will notify you if we take this action and will provide information on how to verify your account and unblock access to the same.

  • Metadata. We collect and use various metadata derived from your use of the Service. For example, if you take a photo using the App, we also collect the time that such a photo was taken. Such metadata will also be made available to the Account Owner and their authorized Employee Users.

  • Third-Party Services. We receive information from third parties who help us provide the Service, including the following:

    • Cookies and Tracking: In addition to the tracking technologies we place, other companies may set their own cookies or similar tools when you visit our Website or use the App and/or Service. The information generated by the cookies or other tracking technologies related to our Website and Service (the“Analytics Information”) is transmitted to the Analytics Services and Security Services.

    • Analytics: We engage third-party analytics services, including but not limited to Google Analytics(“Analytics Services”), to help analyze how you use the Website and Service. The Analytics Services use Analytics Information to compile reports on user activity. We may receive reports based on these parties’ use of these tools on an individual or aggregate basis. We use the information we get from Analytics Services only to improve our Website and Service. The Analytics Services may also transfer information to third- parties where required to do so by law, or where such third-parties process Analytics Information on their behalf. Each Analytics Services’ ability to use and share Analytics Information is restricted by such Analytics Services’ terms of use and privacy policy. By using our Website, App, and/or Service, you consent to the processing of data about you by Analytics Services in the manner and for the purposes set out above.

  • System Logs, Cookies and Similar Tracking Technologies.Cookies and similar tracking technologies are used by us to track content usage and traffic on the Website and App. A cookie is a text file that is downloaded on your hard disk by a web server when you visit certain websites. Cookies and similar tracking technology help us compile aggregate statistics about usage of the Website and App, such as how many users visit the Website, how long users spend viewing the Website, and what pages are viewed most often. This information is used to improve the content of the Website and App. You can set your browser to notify you when you are sent a cookie. This gives you the chance to decide whether or not to accept it. If you disable cookies, you may not be able to take advantage of all the features of the Website, App, and/or Service. Your IP address is reported by your web browser whenever you visit a page on the Website. This information is recorded together with your registration information on our databases

 

How We Respond to Do Not Track Signals. - Some web browsers incorporate a “Do Not Track” feature. Because there is not yet an accepted standard for how to respond to Do Not Track signals, our website does not currently respond to such signals.

YOUR RIGHTS

 

We empower you, the data subject, with the following rights regarding data accuracy:

Access & Accuracy. You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information although, in certain limited circumstances, we may not be able to make all relevant information available to you such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner. We will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will provide you with mechanisms to update, correct, delete, or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.

Right to Rectification: You have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you also have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

Review and Validation: Upon your request, we will review the data we hold about you to validate its accuracy. This includes the right to request access to and receive a copy of your personal data, to understand how it is being processed, and to verify its accuracy.

Procedure for Rectification Requests: If you believe that the personal data, we hold about you is incorrect or incomplete, please contact us at privacy@ProjectsForce.com. We will promptly consider your request and respond to you, correcting any inaccuracies or completing any incomplete data as necessary.

Notification of Rectification: If we have disclosed your personal data to third parties, we will inform them of the rectification where possible. We will also inform you about the third parties to whom the data has been disclosed, upon your request.

THIRD PARTY SERVICES

 

ProjectsForce uses third party services for hosting of the application, programming software, software to manage pdf documents, app stores, payment integrations, partner integrations with financial or operations software. This isn’t an exhaustive list of our partners but representative of the key services that we source from third party partners.

  • Third-Party Links. The Website, App, and/or Service may contain links to other third-party websites that are not owned or controlled by us. Such third-party websites are governed by the terms and conditions and privacy policies of such third-party providers, and we are not involved in any interaction or transaction between you and such third parties. We encourage you to read the privacy policies of every site you visit. The links to third-party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content, or websites.

  • Third-Party Partner Integrations. Optional third-party add-ons may be offered by our integration partners from time to time. Data shared with third-party integration partners is subject to the privacy policies and terms of service of such third parties.

  • ProjectsForce Payments. If you register for, or otherwise use, the ProjectsForce Payments service, we may collect additional information from you, including certain account information. We will also collect certain payment and other personal information from End Users.

    • Because our payment service is provided by a third-party service provider, Stripe, Inc. (“Stripe”) by signing up for and/or using ProjectsForce Payments, you are also agreeing to the terms of Stripe’s privacy policy (see further www.stripe.com/ca/privacy). Any personal information that you provide to Stripe about you or End Users will be treated in accordance with the terms of Stripe’s privacy policy.

 

If we plan to use your Personal Information in the future for any other purposes not identified above, we will only do so after informing you by updating this Privacy Policy. See further the section of this Privacy Policy entitled ‘Amendment to this Policy’.

CHILDREN’S PRIVACY

 

You must be at least 18 years old to use the Website, App, and/or Service. We do not intentionally gather Personal Information from visitors who are under the age of 18. If a child under 18 submits Personal Information to ProjectsForce and we learn that the Personal Information is the information of a child under 18, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Information from a child under 18, please contact us at privacy@ProjectsForce.com.

DATA SECURITY

 

We take appropriate measures to protect the personal information that we collect. Regardless of the precautions taken by us, we cannot ensure or warrant the security of any information you transmit to us and there is no guarantee that there will be no unauthorized access, use disclosure, or processing of personal information or that there will not be any breach of our safeguards.

DATA RETENTION

 

We will keep your Personal Information for as long as it remains necessary for the identified purpose for which we have collected it or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally identifiable data, account recovery, or to comply with our legal obligations or resolve disputes. All retained personal information will remain subject to the terms of this Privacy Policy. If you request that your Personal Information, be removed from our systems, it may not be possible to completely delete all your Personal Information for the reasons mentioned above.

If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will implement appropriate measures to prevent any further use of such data. In some cases, we may choose to retain certain information (e.g., insights about Services use) in a depersonalized or aggregated form. 

DATA BREACH PROCEDURES

 

In the event of a data breach, we are committed to taking swift action to address and remediate the situation. We will notify affected individuals as soon as possible, and within the timeframe required by applicable laws, detailing the nature of the breach, the data involved, and any potential risks. Our notification will also provide guidance on steps individuals can take to protect themselves. We will take immediate action to secure any compromised data and prevent further unauthorized access. Additionally, we will report the breach to relevant regulatory authorities and law enforcement as required. For any questions or concerns regarding a data breach, please contact us as advised by this policy. We continually review and enhance our data protection measures to safeguard against potential incidents.

AMENDMENTS TO THIS POLICY

 

Amendment of this Policy. We reserve the right to change this Privacy Policy at any time. If we decide to make any material changes to this Privacy Policy in the future, including how we use your Personal Information, we will send you an email or in-App notification. Unless stated otherwise, our current Privacy Policy applies to all Personal Information that we have about you. The date on which the latest update was made is indicated at the top of this document. Your continued use of the Website, App, and/or Service signifies your acceptance of any changes. If you do not agree to any changes after receiving a notice of such changes or otherwise do not agree with this Privacy Policy, you shall stop using the Website, the App, and/or the Service. You should consult this Privacy Policy regularly for any changes.

ADDITIONAL PRIVACY INFORMATION FOR JURISDICTIONS

 

Residents of the European Economic Area (“EEA”). Please read additional terms which apply to EEA residents’ data under the General Data Protection Regulation below:  This Privacy Notice for European Economic Area (“EEA”) Residents (“GDPR Privacy Notice”) applies to all visitors, users, and others who reside in the European Economic Area who use our Website, App or Service (each as defined and described in the Privacy Policy).  ProjectsForce, Inc. (“ProjectsForce”, “we”, “us”, or“our”) has adopted this GDPR Privacy Notice to comply with the General Data Protection Regulation (“GDPR”) and EU data protection law more generally.  The GDPR provides certain rights to EEA residents including the right to request access to, obtain, correct, amend, delete, or limit the use of your personal data.  Any terms defined in the GDPR have the same meaning when used in this GDPR Privacy Notice.  With respect to users who are EEA residents, this notice is incorporated and made a part of our Privacy Policy, and the terms of this GDPR Privacy Notice shall control with respect to EEA residents in the event of any inconsistency between our Privacy Policy and this GDPR Privacy Notice.  Where we use capitalized terms in this GDPR Privacy Notice that are not expressly defined, those terms have the meaning provided in the Privacy Policy.

In addition, the GDPR sets out a number of different reasons for which we may collect and process your personal data in certain circumstances. Where the GDPR applies, the legal bases we rely upon include:

  • Consent: We can collect and process your data with your consent, where required by the GDPR. We will explain how we intend to use your personal information where we ask for your consent and will only use it for that purpose. For example, if you have given your consent to receiving marketing material from us then we will provide you that marketing material. You can withdraw your consent at any time. To withdraw consent, please contact us using the information provided in this policy. We will make every effort to accommodate your request promptly and in compliance with applicable data protection laws.

  • Contractual obligations: We need your personal data to comply with our contractual obligations. For example, where you have provided us with your email address to receive access to our Services, we will use this information in order to effectively deliver and communicate information to you in regard to such products and services.

 

  • Compliance with legal obligations:  If the law requires us to, we may need to collect and process your data for legal compliance reasons. For example, we can pass on details of people involved in fraud or other criminal activity.

  • Legitimate interest:  We may require your data to pursue our legitimate interests or those of a third party in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, it is in our legitimate interests to: (a) ensure that content from our Website are presented in the most effective manner for you and your computer and that we provide you with the information, products and services that you request from us, (b) to keep our Site, App and our Service safe and secure;(c) for measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you (including individual and pseudonymous analysis and profiling); (d) to allow you to participate in interactive features of our Services (if applicable), and (e) to use marketing related information about you that we have lawfully collected.

 

All Personal Information (including the Personal Information of EEA residents) hosted on our behalf may be transferred and stored by our third-party service providers at destinations outside the EEA that may not be subject to equivalent data protection law. Our business needs may change from time to time and so we will periodically update this page to provide notice of additions and removals to our list of sub processors. Where we engage sub-processors, we will endeavour to impose data protection terms that provide at least the same level of protection for Personal Information as those in our Privacy Policy, to the extent applicable to the nature of the services provided by such sub-processors. It may also be processed by staff situated outside the EEA who work for us or for one of our suppliers.  We may transfer your personal data outside the EEA:

  • in order to host or store it;

  • in order to enable us to provide goods or services to and fulfil our contract with you or the company your work for;

  • where we are legally required to do so;

  • in order to facilitate the operation of our group of businesses, where it is in our legitimate interests, and we have concluded these are not overridden by your rights.

  • Where your information is transferred outside the EEA, we take steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as where applicable relying on a recognized legal adequacy mechanism and contracts, to help ensure your rights and protections travel with your data and that your personal data is treated securely and in accordance with this Policy.

 

If you are an EEA Citizen, you have the following additional rights under certain circumstances:

  • to be provided with a copy of your personal data held by us;

  • to request the rectification or erasure of your personal data held by us;

  • to request that we restrict the processing of your personal data (for example, while we verify or investigate your concerns about your information);

  • to object to the further processing of your personal data, including the right to object to marketing; and

  • to request that your personal data be moved to a third party.

 

In order to exercise these rights, you may contact us using the contact details set out below. We may ask for further information to clarify your identity and location. If you are a customer or employee of one of our service provider customers, please contact the service provider that you interact with directly., as in that circumstance we will be acting as a data processor, not a data controller.

California Consumer Privacy Act. Please read additional disclosures required under the California Consumer Privacy Act.

This Privacy Notice for California Residents (“CA Privacy Notice”) applies to all visitors, users, and others who reside in the State of California (” consumers” or “you”) who use our Website, App or Service (each as defined and described in the Privacy Policy).  ProjectsForce, Inc. (“ProjectsForce”, “we”, “us”, or “our”) has adopted this CA Privacy Notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”).  Any terms defined in the CCPA have the same meaning when used in this CA Privacy Notice.  With respect to users who are California residents, this notice is incorporated and made a part of our Privacy Policy, and the terms of this CA Privacy Notice shall control with respect to California residents in the event of any inconsistency between our Privacy Policy and this CA Privacy Notice.  Where we use capitalized terms in this CA Privacy Notice that are not expressly defined, those terms have the meaning provided in the Privacy Policy.

Information We Collect

Our Website, App and Service (collectively and together with all related services and activities, our “Services”) collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”).  In particular, we collect through our Website, App and Service, and have collected during the last twelve (12) months, the following categories of personal information:

Category

Description and Examples

Collected

Identifiers

Name, internet protocol address, email address or other similar identifiers

YES

Personal information categories listed in California Customer records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, address, telephone number. Some personal information included in this category may overlap with other categories.

YES

Protected classification characteristics under California or federal law.

Social Security number, physical characteristics or description, Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).Some personal information included in this category may overlap with other categories.

NO

Commercial information

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

YES

Biometric Information

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

NO

Internet or similar network activity

Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.

YES

Geolocation data.

Physical location or movements.

YES

Sensory data

Audio, electronic, visual, thermal, olfactory, or similar information.

YES

Professional or employment-related information

Current or past job history or performance evaluations.

YES

Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

NO

Inferences drawn from other personal information.

Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

YES

For purposes of this CA Privacy Notice, personal information does not include:

  • Publicly available information from government records

  • De-identified or aggregated consumer information not capable of being associated with or be linked, directly or indirectly, to a particular consumer or household 

  • Information that is excluded from the CCPA’s scope, such as health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA), or personal information covered by certain privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) and the Driver’s Privacy Protection Act of 1994.

  • In general, we obtain the categories of personal information listed above from the following categories of sources:

    • Directly from our users or their agents. For example, from forms our users complete on our websites or information they provide in connection with an account with us, through our communications with our users, or through any other interaction we have with our users.  This includes personal information relating to (1) purchasers of the goods and services offered by our users and (2) information related to the user’s workers and agents that such users input via the Services.

    • Indirectly from our users and their agents. For example, from observing user actions on our website, or when someone authorizes a third party (including SNSs (as defined in the Privacy Policy)) to provide us the information on their behalf.

    • Indirectly from our service providers. For example, third party service providers we use to help us provide aspects of the Services (such as payment processing) may receive personal information related to our users that we receive access to. 

 

Although our Privacy Policy is designed, to disclose and describe our receipt and use of personal information of which we are aware, we do receive information from users of our Services, including User Content, in circumstances where we do not control or monitor what is contained in the information received.  Accordingly, it is possible that we may receive unsolicited personal information falling in one of the categories described above under circumstances other than those described above.  We endeavor to treat all personal information we receive consistent with the terms of our Privacy Policy but cannot guarantee such treatment with respect to personal information, if any, that we may unknowingly receive as described in this paragraph.

Use of Personal Information

We may use the categories of personal information we collect as set forth above for the following purposes:

Category

Purposes

Identifiers

  • To provide our Services to our users.  This includes sharing personal information with certain third-party vendors we contract with to provide aspects of the services as described further under the heading “Sharing Personal Information” below.

  • To perform account-related services, provide customer service, process and fulfil orders and transactions, verify customer information, process payments, to communicate with our users and perform other customer services functions such as notifying you about aspects of our products and services and changes to our website or policies.

  • Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity 

  • Undertaking activities to verify or maintain the quality or safety of, and to upgrade and enhance, our products and services.

  • Auditing related to a current interaction with consumers using the Services

  • Advertising, marketing and selling the Services

  • Short-term, transient use where the personal information (i) is not disclosed to another third party, and (ii) is not used to build a profile about a Consumer or alter their individual experience outside the current interaction 

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

To provide our Services to our users.  This includes sharing personal information with certain third-party vendors we contract with to provide aspects of the services as described further under the heading “Sharing Personal Information” below.

  • To perform account-related services, provide customer service, process and fulfil orders and transactions, verify customer information, process payments, to communicate with our users and perform other customer services functions such as notifying you about aspects of our products and services and changes to our website or policies.

  • Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity 

  • Undertaking activities to verify or maintain the quality or safety of, and to upgrade and enhance, our products and services.

  • Auditing related to a current interaction with consumers using the Services

  • Advertising, marketing and selling the Services

  • Short-term, transient use where the personal information (i) is not disclosed to another third party, and (ii) is not used to build a profile about a Consumer or alter their individual experience outside the current interaction 

Commercial information

  • To provide our Services to customers and other users, including facilitating purchases and payments via the Services.  This includes sharing personal information with certain third-party vendors we contract with to provide aspects of the services as described further under the heading “Sharing Personal Information” below.

  • Short-term, transient use where the personal information (i) is not disclosed to another third party, and (ii) is not used to build a profile about a Consumer or alter their individual experience outside the current interaction 

Internet or other similar network activity.

  • To provide our Services to customers and other users.  This includes sharing personal information with certain third-party vendors we contract with to provide aspects of the services as described further under the heading “Sharing Personal Information” below.

  • Detecting security incidents and protecting against malicious, deceptive, fraudulent or illegal activity

  • Undertaking activities to verify or maintain the quality or safety of, and to upgrade and enhance, our products and services.

  • Auditing related to a current interaction with a consumer using the Services

  • Short-term, transient use where the personal information (i) is not disclosed to another third party, and (ii) is not used to build a profile about a Consumer or alter their individual experience outside the current interaction 

Sensory Data

  • To provide our Services to customers and other users.  This includes sharing personal information with certain third-party vendors we contract with to provide aspects of the services as described further under the heading “Sharing Personal Information” below.

  • Short-term, transient use where the personal information (i) is not disclosed to another third party, and (ii) is not used to build a profile about a Consumer or alter their individual experience outside the current interaction 

Professional or employment-related information.

  • To provide our Services to customers and other users.  This includes sharing personal information with certain third-party vendors we contract with to provide aspects of the services as described further under the heading “Sharing Personal Information” below.

  • Short-term, transient use where the personal information (i) is not disclosed to another third party, and (ii) is not used to build a profile about a Consumer or alter their individual experience outside the current interaction 

Inferences drawn from other personal information

  • To perform account-related services, provide customer service, process and fulfil orders and transactions, verify customer information, process payments, and to perform other customer services functions such as notifying you about aspects of our products and services and changes to our website or policies.

  • Undertaking activities to verify or maintain the qualify or safety of, and to upgrade and enhance, our products and services.

  • Short-term, transient use where the personal information (i) is not disclosed to another third party, and (ii) is not used to build a profile about a Consumer or alter their individual experience outside the current interaction 

In addition, we may use information in any of the categories described above:

  • In addition, we may use information in any of the categories described above:

  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations or to otherwise comply with legal obligations applicable to us.

 

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose as set forth in this Notice.  When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. 

In the preceding twelve (12) months, Company has disclosed personal information in the following categories for the business purposes identified above:

Category

Disclosed To

Identifiers

  • Our applicable service providers 

  • Commercial Customers (as defined in the Privacy Policy) who are the Account Owner for the applicable account with us

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

  • Our applicable service providers 

  • Commercial Customers (as defined in the Privacy Policy) who are the Account Owner for the applicable account with us

Commercial information

  • Our applicable service providers 

  • Commercial Customers (as defined in the Privacy Policy) who are the Account Owner for the applicable account with us

Internet or other similar network activity.

  • Our applicable service providers 

Geolocation Data.

  • Commercial Customers (as defined in the Privacy Policy) who are the Account Owner for the applicable account with us

Sensory Data

  • Commercial Customers (as defined in the Privacy Policy) who are the Account Owner for the applicable account with us

Professional or employment-related information.

  • Commercial Customers (as defined in the Privacy Policy) who are the Account Owner for the applicable account with us

To make a request to have your personal information disclosed you can make a request for the information using the contact information set out in this policy.

B. Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.  Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.

  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

  • Debug products to identify and repair errors that impair existing intended functionality.

  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).

  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement if you previously provided informed consent.

  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

  • Comply with a legal obligation.

  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

 

C. Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by contacting us as follows:

  • Writing to us ProjectsForce, 491 Tangelo Ct, Fremont, CA 94539; Attention: Privacy Officer

  • Emailing us at privacy@ProjectsForce.com. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

 

If you wish to register a person to operate on your behalf, you must inform us by contacting our customer services team and validating your identity so that the identity of the authorized person may be recorded.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide enough information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.

  • Describe your request with enough detail that allows us to properly understand, evaluate, and respond to it.

  • We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

 

D. Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt.  If we require more time, we will inform you of the reason and extension period in writing within forty-five (45) days of receipt of your request.  We will deliver our written response by mail or electronically, at your option.  Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. 

The response we provide will also explain the reasons we cannot comply with a request, if applicable.  For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance, specifically by electronic mail communication.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

E. Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.  Unless permitted by the CCPA, we will not:

  • Deny you goods or services.

  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

  • Provide you a different level or quality of goods or services.

  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

 

F. California Shine the Light Law

California’s “Shine the Light” law (Civil Code Section § 1798.83) may permit users of our Websites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes, and to prevent future disclosures for direct marketing purposes of your Personal Information.  To make such a request, please contact us as outlined in this policy below.

CONTACT US

 

Contact Us.  If you would like to access your information or would otherwise like to exercise any of your rights in respect of your Personal Information (whether as set out above or otherwise), if you have any questions, comments, or suggestions, or if you find any errors in our information about you, please contact us at: privacy@ProjectsForce.com or

Attn: Privacy Officer

491 Tangelo Ct.,

Fremont,

CA 94539, USA

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