Meet J, your AI agent for scheduling & customer communication

J is the AI agent built into ProjectsForce 360°. J handles voice, text, and portal chat to help customers schedule appointments, get order updates, reschedule, cancel, add notes, and access basic project information.

Yes. J initiates outbound calls based on triggers configured in ProjectsForce 360° such as a new lead, measurement, project, installation, work order, or delivery being ready to schedule. Calls go out from your company's assigned number with the correct caller ID.

Yes. Customers can call a dedicated phone number and interact with J through a natural voice experience. If the customer calls from a phone number associated with their account, J can identify the customer and provide relevant appointment or order information.

Yes. Retail partners, vendors, or stores can provide a project number or purchase order number, and J can return available information about the project, including status, scheduled date, time window, and assigned installer when applicable.

No. J is designed to reduce routine communication volume so your team can focus on higher-value work. When human support is needed, J transfers the call to a phone number provided by your business.

Yes. ProjectsForce 360° AI capabilities can be combined with text messaging to support scheduling, follow-up, and customer communication workflows.

Yes. Customers can interact with J through the ProjectsForce 360° customer portal chatbot for supported scheduling and order-related actions.

Yes. J can capture customer-provided notes and add them to the order or appointment record. J can also allow customers to indicate that the address on file needs to be changed and provide updated address information for review or processing.

J is designed for service-based businesses managing leads, appointments, measurements, installations, work orders, deliveries, technicians, installers, or field teams.